OGU UGOCHUKWU MONDAY
Customer Service & Operations Specialist
Unity Street 3 Ikorodu, 104101, Lagos, NG.About
Results-oriented Customer Service and Operations Specialist with extensive experience spanning guest relations, front desk management, security monitoring, and IT assistance. Proven ability to enhance customer satisfaction, streamline operational processes, and maintain secure environments. Adept at leveraging strong communication, technical aptitude, and problem-solving skills to drive efficiency and support organizational objectives in dynamic settings.
Work
Access Bank Plc
|GUEST RELATION officer/ Front Desk Personnel
Unknown, Unknown, Nigeria
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Summary
Managed comprehensive front desk operations and guest relations, ensuring a positive experience for clients and efficient administrative support.
Highlights
Provided comprehensive front desk support, efficiently handling inquiries and directing visitors to ensure smooth daily operations.
Maintained a high standard of guest relations, proactively resolving issues to enhance customer satisfaction and loyalty.
Managed administrative tasks, including scheduling and record-keeping, contributing to improved office efficiency.
Collaborated effectively with internal teams to streamline communication and support broader operational objectives.
Halogen Group of Company
|Guard
Unknown, Unknown, Nigeria
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Summary
Provided robust security services, maintaining a safe and secure environment for personnel and critical assets.
Highlights
Monitored premises and rigorously controlled access points, preventing unauthorized entry and ensuring strict adherence to security protocols.
Responded swiftly and effectively to security incidents and emergencies, implementing established procedures to mitigate risks and ensure safety.
Conducted regular patrols and comprehensive surveillance, proactively identifying and reporting potential security threats to safeguard property.
Arksego Nig LTD
|Control Room Operator
Unknown, Unknown, Nigeria
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Summary
Operated and monitored control room systems, ensuring continuous surveillance and rapid response to security incidents.
Highlights
Managed advanced CCTV camera systems, monitoring multiple feeds to detect and report suspicious activities effectively.
Coordinated seamlessly with on-site security teams, relaying critical information to facilitate timely interventions and enhance response efficiency.
Maintained detailed incident logs and comprehensive reports, contributing to robust security documentation and post-incident analysis.
Ensured the operational readiness of all control room equipment through routine checks and proactive troubleshooting.
Bulldozer Alternative Receipt LTD.
|Sales Representative
Unknown, Unknown, Nigeria
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Summary
Drove sales initiatives and managed customer accounts to achieve revenue targets and expand market reach.
Highlights
Engaged prospective clients to effectively present product offerings, successfully closing sales and consistently meeting targets.
Developed and maintained strong client relationships, ensuring high levels of customer satisfaction and fostering repeat business.
Processed sales orders and efficiently managed customer inquiries, providing prompt and accurate service.
Shoprite Nigeria limited
|Customer Care personnel
Unknown, Unknown, Nigeria
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Summary
Provided direct customer support, resolving inquiries and ensuring a positive shopping experience for clients.
Highlights
Assisted numerous customers with product information, purchases, and after-sales support, significantly enhancing service quality.
Resolved customer complaints and issues efficiently, leading to improved satisfaction and retention rates.
Maintained a friendly and helpful demeanor, consistently contributing to a positive and welcoming store environment.
Goglow Nig Limited138 Wetheral Owerri
|Customer Care Representative
Owerri, Imo State, Nigeria
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Summary
Served as a customer care representative, adeptly addressing client needs and promoting positive brand interactions.
Highlights
Managed diverse customer inquiries and provided timely solutions, ensuring effective communication and robust support.
Educated customers comprehensively on product features and services, contributing to informed purchasing decisions and increased satisfaction.
Collaborated effectively with team members to enhance overall service delivery and elevate the customer experience.
Neka's Cinez Nig. Ltd. 12 Mcc Uratta Road
|Computer Instructor
Unknown, Unknown, Nigeria
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Summary
Delivered engaging computer instruction to students, fostering digital literacy and practical application skills.
Highlights
Designed and delivered engaging lessons on fundamental computer operations, software applications, and basic troubleshooting.
Guided students through hands-on exercises, ensuring practical understanding and measurable skill development.
Evaluated student progress and provided constructive feedback, consistently supporting individual learning objectives.
Systematic Computer Learning Centre, 55b Mbaise Rd
|Computer Instructor/ Operator
Owerri, Imo State, Nigeria
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Summary
Instructed students in computer fundamentals and operated computer systems for essential administrative support.
Highlights
Taught basic computer literacy, essential software applications, and internet usage to a diverse student body.
Assisted with system setup and routine maintenance, ensuring optimal functionality of computer lab resources.
Provided reliable technical support to students and staff, efficiently resolving common software and hardware issues.
Volunteer
NYSC
|Teacher and Community Development
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Summary
Contributed to community development initiatives and provided educational support as part of national service.
Highlights
Delivered educational instruction in various subjects, enhancing learning outcomes for students.
Participated in community development projects, addressing local needs and fostering social welfare.
Collaborated with local leaders and community members to implement impactful initiatives.
Guardian Angel Compassionate Sons Seminary
|General Bursa
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Summary
Managed general administrative and financial tasks, supporting the seminary's operational needs.
Highlights
Handled administrative duties, ensuring efficient record-keeping and organizational flow.
Assisted with financial processes, including managing petty cash and basic accounting tasks.
Supported the overall functioning of the seminary through various operational responsibilities.
Education
Imo State University
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Bachelor of Art (B.A)
Philosophy
Federal Polytechnic Nekede
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Higher National Diploma (HND)
Computer Science
Azaraegbelu Secondary School Emekuku
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Senior School Certificate Examination (SSCE)
General Studies
Community Central School Obike Ngor Okpala
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School Leaving Certificate (FSLC)
General Studies
Central School Avuvu Ikeduru
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Primary Education
General Studies
Languages
English
Igbo
Yoruba
Certificates
System Engineer (CCNA Certificate)
Issued By
Deft Rains Solutions / Cisco (Inferred)
Desktop Publishing & System Engineering
Issued By
Fullest Expert Computer Training Institute
Skills
Data Analysis
Data Science
Cybersecurity
Control Room Operations
CCTV Monitoring
Access Control Systems
Front Desk Operations
Guest Relations
Customer Service
Microsoft Office Suite
MS Excel, MS Word, PowerPoint.
IT Support
Technical Assistance, Computer Maintenance, System Installation.
Teamwork & Collaboration
Effective Communication
Self-Management
Autonomy, Little Supervision.
Integrity & Transparency
Self-Motivation
Proactive Learning, Fast Learner.
Adaptability
Quick Adaptability, Different Work Environments.
Sales Support
Interests
Reading
Traveling
Listening to Music
Interacting with Positive Minds
Singing
References
References
Available upon request.